Pitcrew Car Service Reviews | 13497 Pitcrew Reviews 4.3 Rating
Pitcrew Service Reviews

4.3

  13497 Reviews

Pitcrew Car Service Reviews



VISHAL MUMBAI

  3 years ago

Very Very Bad Experience. It was a big mistake to opt for Pitcrew. I realized to late that Pitcrew does not have their own garages. They source business to local mechanics. I wanted to get my Mahindra Quonto serviced so I had called Pitcrew. Pushkar from their office gave me a very rosy picture of the quality of work carried out by Pitcrew. I was so convinced that I agreed to send my car for servicing at their garage which was at Mankhurd, Mumbai - 19 kms one way distance from my place. Free pick-up and drop of the vehicle was offered. In the morning, I got a call from Firoz. He said that he will take my car for servicing. Since, this was the first time that I had opted for Pitcrew, I told him that I will come along as I want to be present at the garage to see the quality of work. When I reached the garage, I was surprised to see the condition of the garage which was on the road-side. Since, it was a 19 hours one-way drive - I agreed to go ahead with the servicing inspite of my concerns. What a luck that I was present at the garage, I realized how we customers are cheated. Firoz's mechanic - changed Air Filter, Oil Filter and Engine Oil. After which Firoz took the car for washing to a nearby garage. I was surprised. I told him that washing needs to be done at the end. He has to complete the list of other services listed down by Pitcrew in their website. To this, Firoz started arguing. I got into a call with Pushkar again, stating the deficiency of service. It did not help much, Firoz very reluctantly and with lot's of hesitation and argument looked at some more aspects of servicing. AC Cabin Filter was then washed. One front tyre was removed and mechanic saw the brake - I was told that it is in good condition so no need to check the other brake. Among others, 75 point comprehensive car check up was not done. I was so fed-up, I just wanted to get my car back home. I paid Pitcrew 4999/- . This was a waste of my money, time and the worst experience I ever had in 32 years of owning and servicing my car. It was a big big blunder to opt for Pitcrew. My suggestion - Either give the car to authorized dealer or known mechanic but not to the ones like Pitcrew and Firoz.

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Abhishek Sharma BANGALORE

  3 years ago

Wanted to give zero rating if option was available. - There is no local customer support team. Calls will be answered by Delhi team who have no clue of your case - Their vendor will call you directly asking for more money as there is no co-ordination between Pitcrew and them - I have asked for refund on whatsapp and e-mail. No reply from their side

Manoj MUMBAI

  3 years ago

My car was services by Pitcrew. I got video of engine oil replacement. After running car for 1500 km in a week's time, car started indicating it needs Engine oil replacement. There was no leakage. When tried to reach Pushkar +91 86522 23633 , he has stopped picking or calling me back. Hence i am unhappy customer

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Contact Information

+91 9069 0064 20 / 21 / 22

care@pitcrew.co.in

Pitcrew Franchise Program

Pitcrew is aprofessionally driven network of multi brand car service centers across India. We enable existing and new car service and repair workshops to manage their business and navigate successfully in the age of hyper digitalization where consumers ask for much more than just a no frills neighborhood car workshop.

Pitcrew in 2019 had over 50 car service stations across Delhi NCR, Mumbai, Pune, Bangalore, Hyderabad, Chandigarh, Jaipur, Lucknow, Kanpur, Jodhpur and Indore etc. We aim to have a network of 1000+ car workshops across 300+ cities in India.

Pitcrew through its network of car workshop franchise partners ensures that the customer gets the best of both worlds:

Personalized approach of a neighborhood car repair shop

  • • Affordable car repairs
  • • Quick and personalized service from a technical specialist
  • • Round the clock availability

Standardization and systematic care offered through a wide car workshop network

  • • Convenience of Booking through Mobile App, Website, Call Center
  • • Tracking vehicle history through digitally managed invoices & estimates
  • • Spare Part availability through a well-managed spare part supply chain
  • • Standardized Pricing
  • • Vehicle Pickup & Drop Assistance
  • • Round the clock support across the country

Through its differentiated approach Pitcrew workshop network enables customers to save up to 40%in car service and repair costs compared to an authorized service center.

Why Become a Pitcrew Workshop Franchise Partner

In an increasingly digital world, just having a car service station no longer ensures business success. Car service and repairs are invariably high value expenses for any consumer.Before deciding who the right multi brand workshop is for him / her, a lot of research is done online.In a span of few minutes a customer can explore various options of car garages available online. Thus, despite having a fancy store front - a car garage owner is subjected to competition even before the customer sets foot out of their house.

In order to win a customer online an automobile workshop will have to demonstrate qualities like:

  • • Reliability
  • • Trustworthiness
  • • Affordability
  • • Convenience

and much more. Showcasing all these traits online without speaking to a customer is increasingly becoming a challenge for even the well established players.

Pitcrew through its digital first approach has been able to build assets which provide consumers a reliable platform to understand their car’s problem and explore possible solutions. They also get connected to affordable and trustworthy workshop network even if the workshop is not closeby.

By becoming a Pitcrew Franchise Partner, you as a car workshop owner get access to:

  • • Zero Effort Customer Inflow
  • • Centrally Managed Call Center helping grow your business
  • • Spare Part availability across India
  • • Pitcrew Developed Digital Systems [Order Booking, Invoicing, Service History, Online Payments]
  • • Marketing Expertise ensuring that your business is driven to success

Pitcrew also provides its workshop network with its flagship dealership (workshop) management system which helps a workshop become truly digital. The Pitcrew WMS is a simple and smart workshop management system which is designed by experienced professionals to manage your workshop with ease even without you being physically available at the workshop. The workshop owner can easily manage daily operations with ease and in the most efficient manner.

Pitcrew WMS provides features like:

  • • Maintain Service History of Customers
  • • Invoicing Platform for car workshops
  • • Payment Collection
  • • Automated Payment Reminders for overdue payments
  • • Business Reporting
  • • Employee Attendance
  • • Intelligent CRM for all customers
  • • Spare part prices for over 2 Lakhs spares
  • • Payment Reconciliation
  • • GST compliant invoices and quick GST filing
  • • Profit & Loss Management

What support does Pitcrew provide to Workshop Franchise Partners?

Pitcrew aims to empower small car workshop owners to develop a professionally driven business that is profitable and easy to handle.

Pitcrew provides the following to itsfranchise partners:

  • • Strong Brand Association – Brand usage license
  • • Zero Cost centralized call center for generating more business
  • • Full Marketing support
  • • Spares Supply Chain
  • • Support for Cashless insurance claim facility
  • • Workshop Infrastructure upgrade support
  • • Technology Support
  • • Online Visibility
  • • World Class Collaterals and Printing Materials
  • • Technical trainings to mechanics
  • • Regular business from corporate and B2B clients

Pitcrew Training Program for Car Workshop Partners

Pitcrew provides meticulous trainings to entrepreneurs and business owners who have their car workshop or are planning to start a new car workshop. We provide new entrepreneurs business training to ensure that they are deeply rooted in the automobile repair business and understand its intricacies well. The entrepreneurs get certified by Pitcrew Institute For Workshop Owners.

Apart from business training, Pitcrew also provides technical trainings to workshop staff which includes mechanics, electricians, denters and painters. They are trained on new age processes to ensure that the staff is well prepared to handle complex automobile repairs. Pitcrew also helps workshop owners to hire new staff through its employee management the development program.

Pitcrew is an innovation driven organization and is working to redefine the automobile service and maintenance space. Partnering with us ensures that you get the advantage of implementing path breaking ideas and explore profitable business opportunities before they become mainstream.

Copyright © 2015 Pitcrew. All rights reserved.