Frequently Asked Questions – FAQs – Car Servicing Solution



What is Pitcrew?

Pitcrew is a Car Servicing and Tracking Platform. It helps people to keep track of their car performance by

Tracking Solution

  • Storing Digital Records through Pitcrew Mobile App ensuring all your car documents are always available with you
  • Instant Notifications for Pollution and Insurance Expiry. Be relieved of remembering dates. Pitcrew App gives instant notifications before expiry of pollution and insurance records
  • Track Car Mileage – If you care to keep track of your car mileage, just add the fuel fill-up records whenever you re-fuel. Pitcrew Car Mileage tracking solution will provide graphs and statistics about the car’s fuel economy

Servicing Solution

Get you car serviced at the convenience of your home / office. Just book a car service from Pitcrew website (www.pitcrew.co.in) or through Pitcrew App. Get relieved of worrying about your car as our service engineers will get the work done on your behalf. What’s more you don’t need to pay anything upfront. Pay only after your car is delivered at your door step

 

What is the difference between services offered by “Fulfilled by Pitcrew” and “Authorized Service Center” service types?

Fulfilled by Pitcrew services are managed by Pitcrew engineers. Pitcrew has partnered with multiple service centers in the country who provide reliable car services. Pitcrew engineers have verified the quality of these service centers and have instilled processes to improve the service quality and experience delivered to a customer. Any service carried through the fulfilled by pitcrew network ensures following benefits to customer

  • Fixed prices before handing over a car. No haggling or negotiating prices
  • Reasonable prices and quality services
  • Free Car Pick and Drop
  • Post service quality assurance (In some services as much as 15 days post service)
  • High quality customer experience and customer convenience
  • Convenience to book services 24×7 through Pitcrew platforms

 

Who will service my car if I book a “Fulfilled by Pitcrew” service through Pitcrew platform?

Pitcrew has partnered with multiple service centers in the country who provide reliable car services. Pitcrew engineers have verified the quality of these service centers and have instilled processes to improve the service quality and experience delivered to a customer.

Whenever a “Fulfilled by Pitcrew” service is booked by a customer, a dedicated Pitcrew service engineer would be allocated to the customer who would visit the customer for a vehicle pickup. Post pickup the service engineer would get the required services done through our partner service centers within the “Fulfilled by Pitcrew” platform.

Pitcrew undertakes the entire responsibility of the service quality and will be the single point of contact for customer for any deficiency or issues with services in the “Fulfilled by Pitcrew” category.

 

Are the Prices shown for “Fulfilled by Pitcrew” services fixed?

Yes, All prices are fixed for “Fulfilled by Pitcrew” service type. There will be no variation in the prices for the services carried out as mentioned in the service details. Any additional services if requested by the customer will be charged extra.

“Fulfilled by Pitcrew” aims to revolutionize car servicing by ensuring that the customer is aware of what he / she would be required to pay before booking a service. It is aiming to remove the unpleasant interactions you have had in the past to haggle the best price possible. Our prices are fixed and the most competitive.

 

Services for which brands / manufacturers are currently available on  Pitcrew platforms?

We are currently servicing the Gurgaon, Haryana in India market and are expanding quickly. Manufacturers / brands that we currently support are:

  •  Maruti Suzuki
  • Hyundai
  • Honda
  • Toyota
  • Mahindra
  • Tata
  • Ford
  • Chevrolet
  • Renault
  • Volkswagen
  • Fiat
  • Skoda
  • Nissan
  • Datsun
  • Audi
  • BMW
  • Mercedes
  • Porsche

We currently service 300+ variants from these brands.

 

Car Service

Car Service

Starting from
3495
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Dent & Paint

Denting & Painting

Starting from
1995
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Car Repair

Car Repair

Starting from
100
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